Privacy Policy

Who we are

Maple Moon Press is a personalised bedtime story subscription for children aged 3 to 10, operated from Brisbane, Australia.

We are committed to protecting the privacy of every family who trusts us with their information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.

What information we collect

Information you provide

When you create an account or subscribe, we may collect:

• your email address;
• your name (if you choose to provide it);
• payment information, processed securely by our payment provider (we never store your full payment card details); and
• your time zone, used to schedule story delivery.

Information about your child

To personalise stories, we ask for:

• first name;
• age;
• gender;
• interests (for example, "horses", "space" or "drawing");
• a short description of your child's current interests, experiences or emotional themes;
• optional information about anything you would prefer us to avoid in stories; and
• a record of stories generated for your child so we can provide continuity over time.

We encourage parents to provide only the information needed to personalise stories. Please avoid including sensitive medical information, diagnoses or other unnecessary personal information.

Information collected automatically

When you use our website, we may automatically collect limited technical information such as:

• browser and device type;
• pages visited;
• anonymous usage statistics; and
• essential cookies required for the website to function.

What we do not collect

We do not intentionally collect:

• your child's surname;
• home address;
• school name;
• email address;
• telephone number;
• social media accounts;
• photographs;
• voice recordings; or
• video recordings.

We collect only the information reasonably required to provide our Service.

How we use your information

We use your information to:

• create personalised bedtime stories and Parent Notes;
• deliver stories to your inbox;
• maintain continuity across your child's story journey;
• manage your subscription and process payments;
• provide customer support;
• improve and maintain the Service;
• monitor website performance and security; and
• comply with legal and regulatory obligations.

We never sell your personal information or your child's personal information.

How we use automated technology

To create personalised stories and Parent Notes, we use automated technologies, including artificial intelligence.

The information you choose to provide is processed solely for the purpose of generating and delivering personalised content through Maple Moon Press.

We work with carefully selected technology providers that process information only on our behalf and only to the extent necessary to operate the Service.

These providers may support:

• payment processing;
• secure cloud hosting and data storage;
• website hosting and infrastructure;
• email delivery and customer communications;
• analytics and website performance monitoring;
• artificial intelligence and language processing used to generate personalised content; and
• technical operations and automation.

Where possible, we choose providers that do not use customer information to train artificial intelligence models or for purposes unrelated to providing our Service.

We may change our technology providers from time to time without updating this list, provided they continue to meet appropriate privacy and security standards.

International transfers

Maple Moon Press is based in Australia.

Some of the organisations that help us operate our Service are located in other countries. As a result, your information may be transferred to and processed outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect it.

Children's privacy

Protecting children's privacy is fundamental to Maple Moon Press.

Accordingly:

• children cannot create accounts;
• subscriptions may only be created by a parent or legal guardian;
• stories are delivered only to the parent's email address;
• we collect only the minimum information necessary to personalise stories;
• we never market directly to children; and
• if requested, we will promptly delete your child's information.

Our stories are intended for entertainment and general emotional development. They are not medical, psychological or therapeutic advice, diagnosis or treatment.

We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and, where applicable, other international privacy requirements.

Your stories

The personalised stories and Parent Notes we create are generated from the information you choose to provide.

Stories are creative works and may include imaginative interpretations of the information you provide. They should not be relied upon as factual records, educational assessments or professional advice.

If you update your child's profile, future stories will reflect the updated information.

Your rights

Subject to applicable law, you may request to:

• access the personal information we hold about you;
• correct inaccurate information;
• delete your account and associated personal information;
• receive a copy of your information in a portable format;
• withdraw your consent where applicable; or
• make a privacy complaint.

To exercise any of these rights, please contact us at hello@maplemoonpress.com.

How long we keep your information

We keep your information only for as long as necessary to provide the Service and meet our legal obligations.

After your subscription ends:

• personal information relating to you and your child will normally be deleted within 90 days;
• anonymised operational information may be retained for analytics and service improvement; and
• financial records required for taxation or legal purposes may be retained for the period required by Australian law.

You may request deletion of your information at any time by contacting us.

Cookies

We use only essential cookies and similar technologies required for the operation, security and performance of our website.

We do not use advertising cookies and we do not sell or share browsing information for advertising purposes.

Security

We take reasonable technical and organisational measures to protect your information, including:

• encrypted connections (HTTPS);
• encryption of stored data where appropriate;
• restricted access to authorised personnel only; and
• regular review of our security practices.

While we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify subscribers by email or through the Service before those changes take effect.

The latest version will always be published on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Sia Bartrum
Maple Moon Press
hello@maplemoonpress.com
Brisbane, Australia